purelyrealm Terms of Service

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Welcome to purelyrealm. The following Terms of Service ("Terms") set out the rules that apply when you visit purelyrealm's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by purelyrealm, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling purelyrealm products for commercial profit without our express written permission.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, purelyrealm may correct the mistake and adjust or cancel any impacted orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on purelyrealm's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to purelyrealm and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, purelyrealm shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to purelyrealm's support team for informal resolution.

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9. Changes to These Terms

purelyrealm may update or revise these Terms at any time. When material changes are made, we will announce them by posting the revised terms on our website. Continuing to use our website or services after any updates take effect constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelyrealm
• Customer Support Email: [email protected]
• Customer Support Phone: 15205610749
• Physical Business Address: 7243 E Chelsie Kaye Ln, TUCSON, AZ 85730, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST