purelyrealm Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At purelyrealm, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we want you to feel confident each time you shop with us. Should your order fall short of your expectations, our return and refund process is designed to be straightforward, honest, and fair from start to finish.

---

Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and resalable in their original condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (a clear photo demonstrating the issue is required within 48 hours of delivery).

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or failure to follow the care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written approval from purelyrealm.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photos showing the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with shipping instructions within 1 business day.
3. Pack Securely: Place the item(s) in protective packaging. Clearly mark your RMA number on the outside of the shipping box (avoid writing directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages arriving without a valid, pre-approved RMA number may face significant processing delays or be declined upon receipt.

---

Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a purelyrealm error (for example, a damaged or incorrect item was sent).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, please contact our support team directly:

• Official Business Name: purelyrealm
• Customer Support Email: [email protected]
• Customer Support Phone: 15205610749
• Physical Business & Return Address: 7243 E Chelsie Kaye Ln, TUCSON, AZ 85730, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST